Low trust doesn’t just damage relationships. It creates friction, slows execution, and pulls senior leaders into decisions and problems their teams could often handle themselves. Here’s what the hidden tax of low trust looks like in a growing company — and what to watch for in yours.

Learn three practical moves to navigate hard conversations in the moment: signal receptiveness, balance inquiry and advocacy, and ask what matters most. Through David and Maya's story, you'll see how to stay grounded when emotions run high, reset when you slip, and transform adversarial exchanges into collaborative problem-solving. Small shifts, big impact.

When conflicts stall progress, skilled leaders look beneath surface positions to uncover the needs driving them—transforming tension into understanding and alignment.

Conflict isn’t failure. It’s what happens when smart, driven people work closely under pressure. The real test of leadership is noticing it early—and shifting into a productive mindset before it spirals.

To have productive difficult conversations take the perspective of the other, think about what you truly want, and don't take it personally.