Rushing to fix problems without good data leads to costly mistakes. Take a scientist's approach: "I don't know—let's find out!"

With the right leadership development, managers can learn to recognize and reduce accidental self-sabotage.

Leaders often feel trapped between two bad options, where both choices seem to sacrifice something vital. Welcome to the sucker's choice.

Effective leaders focus where they have a comparative advantage, delegate other tasks, and prioritize developing their future leaders.

Loneliness is a silent drain on your startup's most valuable resource: your people. It's costing your business more than you think.

Escaping the blame-game unleashes untapped potential. Improve problem-solving by shifting your focus from finger-pointing to accountability.

In this post, I explore how the "knower trap" hinders problem-solving and offer strategies for recognizing and getting out of it.

Cultivate a workplace where the practices of continuous learning and growth thrive—with these five principles.

The S-Loop is a cyclical, four-stage problem-solving framework that can help you tackle complex problems in human systems.

DiSC and MBTI can be useful for team-building and personal development, but I strongly recommend against their use in the hiring process.

Unlock potential in your startup or small business with peer-coaching. Develop your leaders and solve problems better, faster, and cheaper.

Four systems outlining the relationships between leaders and their teams to help you understand productivity, progress and how to improve.

In a TED video, Atul Gawande summarizes what we do at RPC every day—we help managers learn to analyze and solve problems in human systems.

Skill alone is not enough to guarantee performance. You must also have opportunity to perform, self-efficacy, and a supportive environment.

Most “training problems” are system problems. Clear expectations, solid processes, helpful feedback, and the right tools shape performance far more than training alone. When leaders fix the system first, people succeed—and training finally sticks.

To have productive difficult conversations take the perspective of the other, think about what you truly want, and don't take it personally.

A few excerpts from an article by Maria Konnikova about Dunbar's number, the nature of friendship and the limits of social media.

A troupe of jugglers from Berlin helps us apply a simple, powerful framework for thinking about and diagnosing problems in human systems.

A study from psychologist Ron Friedman suggests high-performing teams find success by making better, stronger social connections.

As leaders, we don't often think much about poetry, until it becomes a necessity.