Rushing to fix problems without good data leads to costly mistakes. Take a scientist's approach: "I don't know—let's find out!"

DiSC and MBTI can be useful for team-building and personal development, but I strongly recommend against their use in the hiring process.

In a TED video, Atul Gawande summarizes what we do at RPC every day—we help managers learn to analyze and solve problems in human systems.

Skill alone is not enough to guarantee performance. You must also have opportunity to perform, self-efficacy, and a supportive environment.

Here's a model of behavioral influence that's useful for any leader invested in helping people and teams perform better.

When trying to figure out why your people aren't doing what they're supposed to be doing, ask these three questions.