Learn three practical moves to navigate hard conversations in the moment: signal receptiveness, balance inquiry and advocacy, and ask what matters most. Through David and Maya's story, you'll see how to stay grounded when emotions run high, reset when you slip, and transform adversarial exchanges into collaborative problem-solving. Small shifts, big impact.

When conflicts stall progress, skilled leaders look beneath surface positions to uncover the needs driving them—transforming tension into understanding and alignment.

Root cause analysis is just one part of collaborative problem-solving. The next time you see a recurring issue, ask: Have we taken enough time to understand what's really driving this? Or are we just mopping up oil without finding the leak?

Rushing to fix problems without good data leads to costly mistakes. Take a scientist's approach: "I don't know—let's find out!"

With the right leadership development, managers can learn to recognize and reduce accidental self-sabotage.