Cowboys, Pit Crews, Doctors and Checklists – A Physician's Take on Systems-Thinking
In a TED video, Atul Gawande summarizes what we do at RPC every day—we help managers learn to analyze and solve problems in human systems.
Cowboys, Pit Crews, Doctors and Checklists – A Physician's Take on Systems-Thinking
If you pit a good performer against a bad system, the system will win every time
Three Steps for Having Better Difficult Conversations
Data-Poor Conversations Lead to Poor Problem-Solving.