Escaping the blame-game unleashes untapped potential. Improve problem-solving by shifting your focus from finger-pointing to accountability.

In a TED video, Atul Gawande summarizes what we do at RPC every day—we help managers learn to analyze and solve problems in human systems.

Skill alone is not enough to guarantee performance. You must also have opportunity to perform, self-efficacy, and a supportive environment.

Most “training problems” are system problems. Clear expectations, solid processes, helpful feedback, and the right tools shape performance far more than training alone. When leaders fix the system first, people succeed—and training finally sticks.

A few thoughts on two timeless principles for managing time and tasks.

When trying to figure out why your people aren't doing what they're supposed to be doing, ask these three questions.