Low trust doesn’t just damage relationships. It creates friction, slows execution, and pulls senior leaders into decisions and problems their teams could often handle themselves. Here’s what the hidden tax of low trust looks like in a growing company — and what to watch for in yours.

Many years ago, I was finishing a master's degree in counseling and picking up bartending shifts to pay the rent. One Mother's Day morning in Atlanta, something unexpected happened — and it taught me more about what it means to help someone than anything I learned in graduate school.

When a team lacks the capacity to think through hard problems together, stable times can hide it. Volatile ones can't. Poor decisions compound. Team cohesion fractures under pressure. Founders become the bottleneck — not because they want to be, but because no one else has been developed to carry the weight.

When systems we believed in cause harm, something inside us gets injured. That injury often shows up as fatigue, cynicism, and disengagement. But underneath it is often moral sorrow: the pain of caring in environments that don’t always seem to value care.