In a TED video, Atul Gawande summarizes what we do at RPC every day—we help managers learn to analyze and solve problems in human systems.

Skill alone is not enough to guarantee performance. You must also have opportunity to perform, self-efficacy, and a supportive environment.

Most “training problems” are system problems. Clear expectations, solid processes, helpful feedback, and the right tools shape performance far more than training alone. When leaders fix the system first, people succeed—and training finally sticks.

To have productive difficult conversations take the perspective of the other, think about what you truly want, and don't take it personally.

A few excerpts from an article by Maria Konnikova about Dunbar's number, the nature of friendship and the limits of social media.

A troupe of jugglers from Berlin helps us apply a simple, powerful framework for thinking about and diagnosing problems in human systems.

A study from psychologist Ron Friedman suggests high-performing teams find success by making better, stronger social connections.

As leaders, we don't often think much about poetry, until it becomes a necessity.

An overview of the ways in which you can better express empathy on the job.

In this time of constant-distraction-as-norm, leaders need quiet time for reflection and discernment more than ever.

A little snippet of a helpful podcast I found on one of the most essential leadership (and life) skills.

The simple act of doing the right thing can make a huge impact.

Balance is a vital skill in leadership and in life - specifically the use of confidence and humility.

A problem-solving must: ensure the data collected is accurate and comprehensive before discussing solutions.

Insightful comments on the establishment of an effective leadership team.

Three recommendations for building lasting relationships - professional and personally.